Privacy Policy



Personal Data Rights and Data Security **Last Updated: 24/9/2026

1.Introduction


This Privacy Policy explains how **Indonesia Flores Tour** collects, uses, stores, protects, and shares personal information when you use our products and services or interact with us. This Privacy Policy applies when you contact or book with us through our website, email, telephone, messaging services, social media, or other communication channels, as well as when we arrange travel services on your behalf. Indonesia Flores Tour is committed to protecting personal information and handling it responsibly in accordance with **applicable Indonesian laws and regulations concerning personal data protection, including Law of the Republic of Indonesia No. 27 of 2022 on Personal Data Protection (Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi), as applicable to our activities. ** 


2. Who We Are?

 Indonesia Flores Tour is a locally based travel agency and tour operator providing travel services in Indonesia, including tours, transportation, accommodation, flights, boat and liveaboard arrangements, diving, snorkelling, cultural experiences, and other travel-related services. For privacy-related questions or requests, you may contact us at: Indonesia Flores Tou Email: hello@indonesiaflorestour.com www.indonesiaflorestour.com 3. What Personal Information We Collect Depending on the services you request and the nature of your booking, Indonesia Flores Tour may collect and process the following types of information: Personal and contact information, such as: your full name, telephone number, email address, nationality, and other contact details; Booking and travel information, such as your: itinerary, travel dates, accommodation arrangements, flight details, transportation requirements, and activities booked with us; Passport or identification information, where reasonably necessary to arrange flights, accommodation, permits, national park access, liveaboard services, or other travel arrangements; Information you provide when communicating with us, including enquiries, requests, feedback, complaints, and communications by email, telephone, messaging services, or social media; Transaction and payment information, including information necessary to process or confirm payments; Information about services provided to you**, including tours, accommodation, transportation, activities, dates, locations, and amounts paid;Website and technical information, such as device type, operating system, browser type, IP address, approximate location information, and information about how you interact with our website, where collected and permitted by applicable law; and Electronic communication information**, such as whether emails or other electronic communications from us have been opened or whether links within those communications have been accessed, where such information is available to us and used for legitimate communication or marketing purposes. Where payments are processed through third-party payment providers, payment card information may be handled directly by those providers in accordance with their own privacy and security policies. We will only collect personal information that is reasonably necessary for the relevant purpose.


4. How We Collect Your Information ?

We may collect personal information: * When you make an enquiry or booking; * When you communicate with us by email, telephone, WhatsApp, messaging services, or social media; * When you make a payment or request an invoice; * When you use our website; * When you provide information during a trip or activity; * From travel partners or suppliers where necessary to fulfil your booking; and * From publicly available sources or technology services were permitted by applicable law.

5. How We Use Your Personal Information We may use your personal information for purposes including: * Processing and managing your booking; * Arranging flights, hotels, transportation, boats, liveaboards, guides, activities, permits, and other travel services; * Processing payments and issuing invoices or receipts; * Communicating with you about your booking and travel arrangements; * Providing customer support; * Informing you about itinerary changes, delays, cancellations, weather conditions, safety matters, or other important travel information; * Responding to enquiries, feedback, complaints, or requests; * Maintaining business, accounting, and administrative records; * Preventing fraud, misuse, or other unlawful activities; * Complying with legal, regulatory, accounting, or governmental requirements; * Improving our services, website, and customer experience; and * Sending marketing communications where you have provided consent or where otherwise permitted by applicable law. 6. Who We Share Your Information With We do not sell, rent, or lease your personal information to third parties. We may share personal information with trusted suppliers and service providers where reasonably necessary to arrange and provide the services you have requested. Depending on your booking, these parties may include:

* Airlines and flight service providers;

* Hotels, resorts,guesthouses, and accommodation providers;

* Boat, fast boat, Phinisi, and liveaboard operators;

* Transportation providers and drivers; * Tour guides and local activity operators;

* Diving and snorkelling operators; * National Park or permit authorities; * Payment service providers;

* Website hosting and IT providers; * Email and communication service providers;

* Analytics and website service providers; * Fraud prevention and security providers; and * Other suppliers necessary to fulfil your travel arrangements.We may also disclose information where reasonably necessary to comply with applicable laws, lawful requests from competent authorities, court orders, or to protect the rights, safety, and property of Indonesia Flores Tour, our customers, employees, suppliers, or other persons.


7. Third-Party Suppliers

Many travel services arranged by Indonesia Flores Tour are provided by independent third-party suppliers. These may include airlines, hotels, boat operators, liveaboards, transportation providers, diving operators, guides, and other local service providers. Information may need to be shared with these suppliers so that they can provide the services included in your booking. Third-party suppliers may have their own privacy policies, terms and conditions, and data protection practices. Customers are encouraged to review the relevant policies of those suppliers where applicable.

8. International or Third-Party Data Transfers

Some of our suppliers or service providers may process personal information outside Indonesia or through international technology platforms. Where personal information is transferred or processed across borders, Indonesia Flores Tour will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

9. Marketing Communications We may occasionally provide information about our travel products, destinations, special offers, promotions, or other services that may be relevant to you. Where consent is required by applicable law, we will obtain your consent before sending marketing communications. You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting: hello@indonesiaflorestour.com  Service-related communications, such as booking confirmations, invoices, payment information, itinerary updates, pickup arrangements, travel notices, and operational changes, may still be sent where reasonably necessary to provide the services you have requested.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve our services, and, where applicable, support analytics or marketing activities. Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies. You may be able to manage or disable cookies through your browser settings, although doing so may affect certain website functions.

11. How We Protect Your Information Indonesia Flores?

Tour takes reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Depending on the service involved, we may use appropriate security measures provided by our website, hosting, communication, and payment service providers. We use reasonable measures to protect information transmitted through our website and systems. However, no electronic transmission or storage system can be guaranteed to be completely secure. If a personal data security incident occurs that requires notification under applicable law, Indonesia Flores Tour will take the appropriate steps required by the applicable legal and regulatory framework.

12. How Long We Keep Your Information?

 We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, customer service, accounting, legal, regulatory, and record keeping requirements. Certain information may need to be retained for a longer period where required or permitted by applicable Indonesian laws and regulations. When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy, or anonymize it where appropriate.


13. Your Privacy Rights

 Subject to applicable Indonesian data protection laws and regulations, you may have rights relating to your personal information, including the right to: * Request access to personal information we hold about you; * Request correction or updating of inaccurate or incomplete information; * Request deletion of personal information where legally applicable; * Withdraw consent where processing is based on consent; * Object to or request restriction of certain processing where legally applicable; and * Exercise other rights available under applicable Indonesian data protection laws. For security purposes, we may request reasonable information to verify your identity before processing a privacy request. To exercise your rights, please contact: hello@indonesiaflorestour.com / hello@indonesiaflorestour.com


14. Third-Party Websites and Services

Our website or communications may contain links to websites, booking platforms, social media services, or other third-party websites. Indonesia Flores Tour is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those websites before providing personal information.

15. Children's Privacy

Our services may be booked for families and travellers of different ages. Where personal information relating to a child is required for a booking, we encourage parents or legal guardians to provide and manage such information on the child's behalf where appropriate. We do not knowingly collect children's personal information for unrelated purposes or marketing without an appropriate legal basis or consent where required by law.

16. Changes to This Privacy Policy

Indonesia Flores Tour may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws and regulations. When changes are made, we will update the **“Last Updated” ** date of this Privacy Policy. Where required by applicable law, we will provide appropriate notice of material changes. Customers are encouraged to review this Privacy Policy periodically.

17. Complaints and Regulatory Rights

 If you have a question, concern, or complaint about how Indonesia Flores Tour handles your personal information, please contact us first at: hello@indonesiaflorestour.com We will make reasonable efforts to review and respond to your concern. Where applicable under Indonesian law, you may also have the right to raise a complaint with the relevant competent authority or exercise other legal remedies available under applicable Indonesian laws and regulations. 18. Contact Us For questions, privacy requests, or concerns regarding this Privacy Policy, please contact: PT. Indonesia Flores Tour Email: hello@indonesiaflorestour.com Website: www.indonesiaflorestour.com http://www.indonesiaflorestour.com We will handle privacy-related enquiries in accordance with applicable Indonesian data protection laws and regulations: Law of the Republic of Indonesia No. 27 of 2022 on Personal Data Protection (Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi.